ph87 Frequently Asked Questions

You must be at least 21 years old to register and play on ph87. This follows applicable Philippine gaming regulations. ph87 verifies age through mandatory KYC identity checks during the verification process. Any account found to belong to a person under 21 will be immediately suspended, regardless of the balance held.

ph87 accepts any valid Philippine government-issued ID for KYC — PhilSys National ID, passport, driver's licence, SSS or GSIS card, PRC card, and voter's ID are all accepted. You'll also need to submit a selfie or facial photo for biometric matching. In some cases, a proof-of-address document may be requested. KYC is required before your first withdrawal can be processed.

No. ph87 strictly enforces a one-account-per-player policy. Creating multiple accounts — whether to claim bonuses more than once or for any other reason — is a material breach of the Terms and Conditions and will result in permanent suspension of all associated accounts. If you think you may have accidentally created a duplicate, contact ph87 support right away to resolve it.

On the ph87 login page, tap "Forgot Password" and enter your registered mobile number or email address. ph87 will send a one-time reset code via SMS. Enter the code, set a new password, and you're back in. If you no longer have access to your registered mobile number or email, contact ph87 live chat support with your KYC details and the team will assist you manually.

To permanently close your ph87 account, contact the support team via live chat or email at [email protected] and request account closure. Before closing, ph87 will process any verified real-money balance back to your registered deposit method. Note that once closed permanently, the account cannot be reinstated. If your reason for closing is problem gambling, ph87 also offers self-exclusion as an alternative — see the Responsible Gaming page for details.

Log in to your ph87 account and go to the Wallet section. Select Deposit, choose GCash as your payment method, enter the amount you want to add, and confirm. You'll receive a prompt to authorize the payment in your GCash app via your GCash MPIN. The deposit typically reflects in your ph87 wallet within a few seconds to two minutes. GCash is the most popular deposit method among Filipino ph87 players.

The minimum deposit on ph87 is ₱100 for GCash and PayMaya transactions. For bank transfers via BPI, BDO, or Metrobank, minimums may be higher depending on the bank's own transfer limits. The minimum deposit for Visa and Mastercard card payments is ₱200. Exact limits are displayed in the Deposit section of your ph87 wallet before you confirm any transaction.

For fully KYC-verified ph87 accounts, GCash withdrawals typically process within 10 to 30 minutes, and often faster during off-peak hours. Withdrawals submitted during high-traffic periods or that require manual review may take up to a few hours. ph87 does not guarantee specific processing times, as delays can sometimes occur on the GCash network side. PayMaya withdrawals follow a similar timeline.

ph87 does not charge any fees on deposits or withdrawals processed in Philippine Peso. There are no hidden conversion fees since all transactions on ph87 are denominated in PHP. However, your payment provider — such as your bank or GCash — may apply their own transfer fees or charges, which are outside ph87's control. Always check with your payment provider if you're unsure about their own fee structure.

As a general rule, ph87 processes withdrawals back to the same payment method used for your most recent deposit. This is an anti-money-laundering requirement. If your original deposit method is no longer available — for example, your bank account has been closed — contact ph87 support with supporting documentation and the team will assess alternative withdrawal options on a case-by-case basis.

The minimum withdrawal amount on ph87 is ₱200 for GCash and PayMaya. Bank transfer withdrawals via BPI, BDO, or Metrobank have a minimum of ₱500 due to bank processing requirements. Withdrawal requests below these thresholds will not be processed. Maximum withdrawal limits per transaction and per day are displayed in your ph87 wallet settings and may vary based on your account verification level.

ph87 offers a wide catalog built specifically for Filipino players. You'll find JILI slots, PG Soft slots, Pragmatic Play slot titles, live casino tables (baccarat, roulette, blackjack, sicbo), online sabong, sports betting including PBA basketball and international leagues, keno, bingo, and more. New game titles are added regularly. The full game library is accessible on both desktop and mobile browsers without needing to download an app.

Yes, all RNG-based games on ph87 use certified random number generators provided by licensed game studios. The RNG systems in games from providers like JILI, PG Soft, and Pragmatic Play are tested by accredited third-party testing laboratories. Live dealer games use physical dealing and spinning supervised by licensed studios, streamed in real time. ph87 does not modify or influence any game outcome.

Yes, ph87 is fully optimized for mobile browsers on both Android and iOS. You don't need to download a separate app — just open your browser, go to ph87.vip, and log in. The mobile experience includes the full game library, wallet functions, live chat support, and account settings. For the smoothest experience, ph87 recommends using a stable internet or mobile data connection.

Yes, ph87 has a dedicated Live Casino section featuring live baccarat, live roulette, live blackjack, live sicbo, and game-show style titles. Games are streamed from professional studios with real dealers in real time. Filipino-speaking tables are available on select baccarat and roulette tables during peak hours, giving you that local feel even in an online setting.

If you lose connection mid-game, ph87's system attempts to complete the round based on the bet already placed. For RNG slots, most providers auto-complete the spin using the initial bet. For live dealer games, if a bet has been confirmed before the disconnection, the result stands as determined by the live dealer. If a round cannot be completed due to a verified technical fault on ph87's end, the stake is returned to your wallet. Contact live chat if you believe a round was affected unfairly.

ph87 offers a welcome bonus for new players on their first qualifying deposit. The bonus amount and percentage are displayed on the promotions page and may change periodically. To claim it, register your account, complete basic verification, make a qualifying deposit of at least the minimum stated amount, and opt in to the welcome offer before confirming your deposit. The bonus will be credited to your Bonus Balance automatically once the deposit clears.

Wagering requirements — sometimes called turnover requirements — specify the total betting volume you need to complete before bonus-derived winnings can be withdrawn as real money. For example, a 20x wagering requirement on a ₱500 bonus means you need to place a total of ₱10,000 in qualifying bets before the winnings convert. Not all games contribute equally — slots typically contribute 100%, while table games may contribute less. Check individual bonus terms for exact rates.

Yes, all ph87 bonuses carry an expiry date, which is specified in the individual promotion's terms. Once the expiry date passes, any unused Bonus Balance and unmet wagering requirements are forfeited — the bonus is removed from your account. The expiry period varies by promotion but is typically between 7 and 30 days from the date the bonus is credited. Always check the specific bonus terms when you claim an offer.

Yes, ph87 has a Rewards program that recognizes and rewards loyal players. As you play, you accumulate points that can be redeemed for bonus credits, free spins, or other perks. Higher-tier players unlock additional benefits including faster withdrawals, dedicated account management, exclusive promotions, and higher deposit and withdrawal limits. Visit the ph87 Rewards page for current tier details and how to maximize your points.

ph87 operates in compliance with applicable Philippine gaming regulations and the regulatory framework administered by PAGCOR (Philippine Amusement and Gaming Corporation). ph87 implements KYC, anti-money laundering controls, responsible gaming tools, and age verification in line with these requirements. Players are responsible for ensuring that accessing online gaming is permitted under the laws of their specific jurisdiction within the Philippines.

ph87 uses 256-bit SSL encryption to protect all data transmitted between your device and our servers. Financial data such as card details and bank account numbers are encrypted at rest. Access to player data within ph87 is strictly role-based and subject to internal audit. ph87 complies with Republic Act No. 10173 (Data Privacy Act of 2012). For full details, read the ph87 Privacy Policy.

Log in to your ph87 account, go to Account Settings, and select the Responsible Gaming section. From there you can set daily, weekly, or monthly deposit limits, configure session time limits with break reminders, and activate reality checks that show your net win/loss at set intervals. Limit reductions take effect immediately. Increases require a 24-hour cooling-off period before they activate.

To self-exclude, go to Account Settings, select Responsible Gaming, and choose Self-Exclusion. Pick your exclusion period — 3 months, 6 months, 1 year, or permanent — and confirm with an OTP sent to your registered mobile number. Self-exclusion takes effect within 24 hours and cannot be reversed during the elected period. If you need help activating it, contact ph87 live chat and support will process it manually on your behalf right away.

If gambling is negatively affecting your life, ph87 encourages you to use the self-exclusion tool in your Account Settings immediately. For professional support, PAGCOR administers responsible gaming programs for Philippine players — information is available on the PAGCOR website. You can also speak with a qualified mental health counselor through your local health center or barangay health office. ph87's 24/7 live chat team is also trained to help you access these resources.